CONNECT to explore new possibilities. CARE for the customer. COMPETE more effectively in the market.
In today’s fiercely competitive industry, service has become the ultimate differentiator. At ConnectCareCompete (C3), we help organizations evolve their service models into experiences that build trust, delight, and lasting customer relationships, designing service that is both genuinely valued by customers and commercially sustainable for the business.
These job descriptions reflect our commitment to building a team that can bring C3’s service-led philosophy to life across client delivery, growth, visualisation, and operations.
Senior Service Consultant
Client Delivery
Reports To: Engagement Manager
Location: Client site / Hybrid
Employment Type: Full-time
Role Purpose
The Senior Service Consultant leads the design and delivery of customer service transformation engagements for C3 clients, translating our CONNECT–CARE–COMPETE philosophy into practical, measurable service improvements.
Key Responsibilities
- Lead client diagnostics of existing service models, contracts, and customer experience.
- Design future-state service delivery models, contracts, and customer engagement frameworks.
- Facilitate workshops with client leadership and frontline teams.
- Develop service blueprints, value propositions, and pricing/contract frameworks.
- Mentor junior consultants and analysts.
- Own workstreams and present findings to senior stakeholders.
- Identify follow-on opportunities and contribute to business development.
- Contribute to C3’s methodology and IP.
Qualifications & Experience
- 8-12 years in customer service strategy, CX consulting, operations consulting, or related roles.
- Proven experience in service delivery model design and transformation.
- Strong analytical, stakeholder, and executive communication skills.
- Experience with service contract design, pricing, or service-as-revenue strategies preferred.
- Bachelor’s degree required; MBA or equivalent preferred.
- Willingness to travel as required.
Engagement Manager
Client Delivery
Reports To: Operations Manager / Partner
Location: Client site / Hybrid
Employment Type: Full-time
Role Purpose
The Engagement Manager is accountable for planning, delivery, and commercial health of client engagements, ensuring C3’s service transformation work is delivered on time and builds long-term client trust.
Key Responsibilities
- Plan and manage engagement scope, timelines, budgets, and risks.
- Serve as the primary client relationship owner during delivery.
- Coordinate cross-functional engagement teams.
- Track engagement profitability and utilisation.
- Run governance routines and ensure quality standards.
- Identify opportunities to expand scope or secure longer-term partnerships.
- Support proposal development and coach team members.
Qualifications & Experience
- 6-10 years in consulting, program/project management, or client delivery.
- Experience managing multi-workstream client engagements.
- Strong client relationship and conflict-resolution skills.
- PMP, PRINCE2, or equivalent is a plus.
- Bachelor’s degree required; relevant Master’s preferred.
- Willingness to travel as required.
Business Development Lead
Growth & Partnerships
Reports To: Founder / Managing Partner
Location: Hybrid
Employment Type: Full-time
Role Purpose
The Business Development Lead drives growth by identifying, cultivating, and converting new client relationships, positioning C3’s service transformation approach to senior decision-makers.
Key Responsibilities
- Build and manage a pipeline of prospective clients.
- Execute outreach strategies and shape early-stage conversations.
- Partner with delivery leads to develop proposals and pricing.
- Track pipeline metrics and revenue forecasts.
- Build strategic relationships with industry partners.
- Represent C3 at events and gather market intelligence.
Qualifications & Experience
- 6-10 years in business development, sales, or partnerships.
- Proven track record closing consultative B2B deals.
- Strong commercial acumen and proposal development skills.
- Familiarity with customer service, CX, or operations consulting is preferred.
- Bachelor’s degree required; MBA preferred.
- Willingness to travel as required.
Visualiser
Client Delivery
Reports To: Engagement Manager
Location: Hybrid
Employment Type: Full-time
Role Purpose
The Visualiser turns service strategy and data into visual stories, creating blueprints, journey maps, and presentations that help clients understand and act on C3’s recommendations.
Key Responsibilities
- Translate consulting outputs into clear visual deliverables.
- Design presentations, workshop materials, and concept decks.
- Create customer journey maps and service blueprints.
- Visualize analysis and data insights for business cases.
- Maintain visual standards and reusable templates.
Qualifications & Experience
- 3-6 years in visual design, presentation design, or service design.
- Strong proficiency in design tools like PowerPoint, Figma, or Adobe Creative Suite.
- Experience with journey maps, service blueprints, or infographics.
- Bachelor’s degree in design preferred; strong portfolio may substitute.
Operations Manager
Operations
Reports To: Founder / Managing Partner
Location: Hybrid
Employment Type: Full-time
Role Purpose
The Operations Manager keeps C3 running efficiently across delivery, resourcing, and internal processes, so consultants can focus on client impact.
Key Responsibilities
- Manage staffing and resource allocation.
- Oversee operational processes, invoicing, and contracts.
- Maintain internal tools and reporting.
- Support recruitment, onboarding, and logistics.
- Prepare operational summaries for leadership.
Qualifications & Experience
- 5-8 years in operations, business management, or resource management.
- Experience with staffing and project financial tracking.
- Strong organisational and communication skills.
- Bachelor’s degree preferred.
Business Analyst
Client Delivery
Reports To: Senior Service Consultant / Engagement Manager
Location: Client site / Hybrid
Employment Type: Full-time
Role Purpose
The Business Analyst turns data and diagnostics into the evidence behind C3’s service recommendations, supporting consulting engagements with insights and analysis.
Key Responsibilities
- Gather, clean, and analyse service operations data.
- Conduct research and benchmarking.
- Build models to support business cases.
- Prepare analysis summaries for client materials.
- Collaborate with the Visualiser on data storytelling.
Qualifications & Experience
- 2-5 years in business analysis, consulting, or analytics.
- Strong spreadsheet modelling skills.
- Clear written communication and attention to detail.
- Bachelor’s degree in business, economics, finance, or related field.